Effective Date: April 28, 2025
Match2Fix LLC, doing business as Match2Fix (“Match2Fix,” “we,” “our,” or “us“), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Match2Fix mobile, web, and API services (the “Services“), visit our websites, or otherwise interact with us.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.
1 Information We Collect
We collect information in three main ways:
| Category | Examples | Source |
|---|---|---|
| Information you provide directly | • Account data (name, email, password)• Profile details (zip code, country, preferred contact method)• Images, videos, and documents you upload for diagnostics• Descriptions of home‑repair issues and other free‑form text you submit• Payment information (handled by our payment processor; we do not store full card numbers)• Customer‑support communications | You |
| Information collected automatically | • Device and connection information (IP address, browser/OS, device identifiers)• Usage data (pages viewed, interactions, diagnostic results saved)• Log data and error reports• Cookies and similar tracking technologies | Your device & cookies |
| Information from third parties | • Authentication data from social‑login providers (e.g., Google)• Diagnostic insights from AI or vision APIs (OpenAI, Google Cloud Vision)• Analytics data from service providers (e.g., Firebase, AWS CloudWatch) | Third‑party partners |
Sensitive Images & Files
Photos, videos, and documents you upload may contain personal information about you or others. We process this content solely to provide the diagnostic Services you request. Please avoid uploading any content you are not authorized to share.
2 How We Use Your Information
We use the information we collect to:
- Provide and improve the Services — process diagnostics, deliver results, and refine our AI models.
- Create and maintain your account — authenticate you, sync data across devices, and personalize your experience.
- Communicate with you — send transactional emails, technical notices, customer‑support messages, and, with your consent, marketing communications.
- Conduct research & development — analyze usage to improve features, train and fine‑tune AI models, and develop new products.
- Ensure security & prevent fraud — detect malicious activity, enforce our Terms of Service, and protect the safety of users.
- Comply with legal obligations — maintain records, respond to lawful requests by public authorities, and enforce our rights.
We do not sell your personal information.
3 Legal Bases for Processing (EEA/UK Users)
If you reside in the European Economic Area (EEA) or the United Kingdom (UK), our legal bases for processing your personal information are:
- Contract – to provide the Services you request.
- Legitimate interests – to improve, secure, and market the Services (balanced against your rights).
- Consent – for certain optional activities, such as marketing emails.
- Legal obligation – to comply with applicable laws.
4 Sharing and Disclosure
We share your information only as described below:
| Recipient | Purpose |
| Service providers (e.g., Firebase Auth, Google Cloud Vision, OpenAI, Cloudinary, AWS Lightsail) | Hosting, authentication, AI inference, image storage, analytics, email delivery, payments |
| Business transfers | In connection with a merger, acquisition, or asset sale (you will be notified) |
| Legal & safety | To comply with law, court orders, or protect rights, property, or safety |
| With your consent | When you instruct us to share data (e.g., exporting diagnostics to a contractor) |
We require service providers to protect your data and use it only for the services we request.
5 Cookies & Similar Technologies
We use cookies, SDKs, and local storage to remember your preferences, keep you signed in, and analyze traffic. You can control cookies through your browser settings; however, disabling cookies may limit some functionality.
6 Data Retention
We retain personal information for as long as necessary to:
- Provide and improve the Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Uploaded images/files are stored for up to 24 months unless you delete them sooner via the app. You may request deletion of your account at any time (see “Your Rights & Choices”).
7 Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete personal information we hold about you
- Object to or restrict our processing of your data
- Withdraw consent at any time (without affecting prior processing)
- Receive a portable copy of your data
- Opt out of marketing communications
California Privacy Rights
California residents may also request (i) a list of personal information categories disclosed for business purposes, and (ii) deletion of their personal information, subject to exceptions.
To exercise any of these rights, please contact us (see Contact Us). We may verify your identity before fulfilling your request.
8 Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, so we cannot guarantee absolute security.
9 Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete it.
10 International Transfers
We are based in the United States, and your information may be processed in the U.S. or other countries with different data‑protection laws than your country. We use contractual clauses or other safeguards to protect cross‑border data transfers where required.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version and update the “Effective Date” above. If changes are material, we will provide additional notice (e.g., by email or in‑app notification).
12 Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: info@match2fix.com
Thank you for trusting Match2Fix to make home repair easier and more transparent.