Effective Date: April 28, 2025
Last Updated: June 4, 2025
Match2Fix LLC, doing business as Match2Fix (“Match2Fix,” “we,” “our,” or “us”), respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our mobile app, web app, APIs, or website (collectively, the “Services”).
By accessing or using any part of the Services—including participation in beta testing via Apple TestFlight—you agree to this Privacy Policy.
1. Information We Collect
We collect information directly from you and automatically through your use of the Services.
| Category | Description |
|---|---|
| Personal Information | Name, email address, and zip code, collected during sign-up, login, or profile updates. |
| Uploaded Content | Photos, videos, PDFs, and descriptions submitted for AI-powered diagnostics. |
| Usage & Device Data | Device model, OS version, IP address, browser type, language, and in-app activity. Collected automatically via analytics tools. |
| Crash Reports | Crash logs and diagnostics collected via Apple TestFlight, Firebase Crashlytics, and Sentry (may include Apple ID or email metadata). |
| Cookies | Collected on our website via tools like Google Analytics to understand traffic and usage patterns. |
We do not knowingly collect data from children under 13 (see Section 10).
2. How We Use Your Information
We use your information to:
- Provide and personalize your experience with Match2Fix.
- Deliver AI-generated repair diagnostics and improve accuracy.
- Authenticate users and manage sessions.
- Process crash reports and improve reliability.
- Respond to user support and feedback.
- Send transactional emails (e.g., password resets, sign-in links).
- Prevent fraud and comply with legal obligations.
We do not sell or rent your personal information.
3. TestFlight & Beta Participation
If you install Match2Fix through Apple TestFlight:
- Apple collects usage data and crash logs on our behalf.
- Participation is voluntary and can be revoked by removing the app from TestFlight.
- TestFlight data is used strictly for beta improvements.
4. Third-Party Services
We integrate with the following third-party processors who may collect or process your data in accordance with their own privacy policies:
| Service | Purpose |
|---|---|
| Firebase Authentication | User registration and login. |
| Firebase Firestore | Secure storage of diagnostics and profile data. |
| Firebase Crashlytics | Crash reporting for production versions. |
| Sentry | Error tracking in development and staging environments. |
| Cloudinary | Hosting of images, PDFs, and other media uploads. |
| OpenAI API | Processes text and visual data to generate diagnostics. |
| Google Analytics | Anonymized usage tracking on website and app. |
| Apple TestFlight | Beta distribution and performance telemetry. |
| Expo | App development and testing infrastructure. |
We update this list whenever service providers change or are added.
5. Cookies and Tracking Technologies
The website and web app use cookies and similar technologies for:
- Analytics and performance measurement.
- Maintaining session information.
You may disable cookies in your browser settings. Core features will remain accessible.
6. International Data Transfers
We process data primarily in the United States. In cases where international data transfer is necessary, we use appropriate safeguards such as Standard Contractual Clauses to comply with applicable laws.
7. Data Retention
We retain user data only as long as necessary for:
- Providing services.
- Complying with legal requirements.
- Maintaining account and diagnostic history.
When a user deletes a diagnostic or account, related data is purged from our systems and Cloudinary within 30 days unless otherwise required by law.
8. Data Security
We implement industry-standard security measures, including:
- TLS encryption in transit.
- Role-based access control.
- Firebase and Cloudinary security policies.
However, no system is completely immune to risk. Use of our services is at your own risk.
9. Your Rights
You can:
- Update your profile in-app.
- Request deletion of your account and data.
To delete your account, either:
- Use the Delete Account option within the app, or
- Email us at support@match2fix.com
We will verify and process your request within 30 days, subject to legal exceptions.
10. Children’s Privacy
Match2Fix is not intended for users under age 13. We do not knowingly collect data from children. If we become aware that a child has provided us personal data, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the new “Last updated” date. Continued use of the Services indicates your acceptance.
12. Contact Us
Digital GlowUp LLC
Email: support@match2fix.com
Website: https://match2fix.com