How we collect, use, and protect your information
Match2Fix ("Match2Fix," "we," "our," or "us"), respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our mobile app, web app, APIs, or website (collectively, the "Services").
By accessing or using any part of the Services—including participation in beta testing via Apple TestFlight—you agree to this Privacy Policy.
We collect information directly from you and automatically through your use of the Services.
| Category | Description |
|---|---|
| Personal Information | Name, email address, and zip code, collected during sign-up, login, or profile updates. |
| Uploaded Content | Photos, videos, PDFs, and descriptions submitted for AI-powered diagnostics. |
| Usage & Device Data | Device model, OS version, IP address, browser type, language, and in-app activity. Collected automatically via analytics tools. |
| Crash Reports | Crash logs and diagnostics collected via Apple TestFlight, Firebase Crashlytics, and Sentry (may include Apple ID or email metadata). |
| Cookies | Collected on our website via tools like Google Analytics to understand traffic and usage patterns. |
We do not knowingly collect data from children under 13 (see Section 10).
We use your information to:
We do not sell or rent your personal information.
If you install Match2Fix through Apple TestFlight:
We integrate with the following third-party processors who may collect or process your data in accordance with their own privacy policies:
| Service | Purpose |
|---|---|
| Firebase Authentication | User registration and login. |
| Firebase Firestore | Secure storage of diagnostics and profile data. |
| Firebase Crashlytics | Crash reporting for production versions. |
| Sentry | Error tracking in development and staging environments. |
| Cloudinary | Hosting of images, PDFs, and other media uploads. |
| OpenAI API | Processes text and visual data to generate diagnostics. |
| Google Analytics | Anonymized usage tracking on website and app. |
| Apple TestFlight | Beta distribution and performance telemetry. |
| Expo | App development and testing infrastructure. |
We update this list whenever service providers change or are added.
The website and web app use cookies and similar technologies for:
You may disable cookies in your browser settings. Core features will remain accessible.
We process data primarily in the United States. In cases where international data transfer is necessary, we use appropriate safeguards such as Standard Contractual Clauses to comply with applicable laws.
We retain user data only as long as necessary for:
When a user deletes a diagnostic or account, related data is purged from our systems and Cloudinary within 30 days unless otherwise required by law.
We implement industry-standard security measures, including:
However, no system is completely immune to risk. Use of our services is at your own risk.
You can:
To delete your account, either:
We will verify and process your request within 30 days, subject to legal exceptions.
Match2Fix is not intended for users under age 13. We do not knowingly collect data from children. If we become aware that a child has provided us personal data, we will promptly delete it.
We may update this Privacy Policy periodically. Any changes will be posted on this page with the new "Last updated" date. Continued use of the Services indicates your acceptance.
Match2Fix
Email: info@match2fix.com
Website: https://match2fix.com