How can we help?

Match2Fix uses advanced AI to analyze photos of your home repair issues and provide detailed diagnostics in about 30 seconds. Simply upload 1-5 photos of your problem, describe what's happening, and you'll receive a comprehensive report that includes what's wrong, what caused it, whether it's urgent, DIY vs professional recommendations, cost estimates, and step-by-step repair instructions if applicable.

No! You can start using Match2Fix immediately without creating an account. However, creating a free account allows you to save your diagnostic history, export reports to PDF, and track which issues are active vs resolved. Your diagnostic credits are tied to your device initially, so creating an account ensures you don't lose your history if you switch phones.

Match2Fix can help with a wide range of home repair issues including water leaks and stains, plumbing problems, electrical issues, HVAC concerns, structural damage like cracks, roof and exterior problems, appliance malfunctions, mold and moisture issues, and general maintenance questions. If it's in your home and something's not right, we can help you understand what's going on.

You can upload 1-5 photos per diagnostic. We recommend uploading multiple angles when possible to help our AI provide the most accurate assessment. For example, if you have a ceiling leak, include a close-up of the stain, a wider shot showing the room context, and if accessible, photos of the area above where the leak might be originating.

Match2Fix offers a free tier with 2 diagnostics per month. This resets monthly, so you always have diagnostics available for regular home maintenance checks. In addition, you can upgrade to one of our pro plans for unlimited diagnostics each month along with other premium features like unlimited saves and more.

Your free diagnostics reset once a month. You can find your reset date in the app under Manage Plan. Free credits do not roll over.

Not at this time. However, users can upgrade to a premium plan at any time for unlimited diagnostics and peace of mind.

The free tier IS your trial! With 5 diagnostics per month at no cost and no credit card required, you can fully experience Match2Fix's capabilities before deciding if you need more. There's no pressure to upgrade - many homeowners find the free tier perfectly sufficient for their needs.

Match2Fix provides highly accurate assessments based on visual analysis and extensive training data. However, it's important to understand that our diagnostics are for informational purposes and should not replace professional inspection when needed. We always recommend consulting with licensed professionals before attempting repairs, especially for complex issues involving electrical, plumbing, or structural work. Our goal is to help you understand what you're dealing with so you can have informed conversations with contractors or confidently tackle appropriate DIY projects.

If a diagnostic doesn't seem accurate, try uploading additional photos from different angles or with better lighting. Sometimes more context helps. You can also describe your issue in more detail - mentioning things like when it started, what you've noticed changing, or any relevant history. If you're still not satisfied, please contact us at support@match2fix.com with your diagnostic details, and we'll review it personally.

Our cost estimates provide realistic ranges based on typical materials and labor costs. However, actual costs can vary significantly by location, contractor rates, material quality choices, and the specific complexity of your situation. Think of our estimates as "ballpark figures" that help you understand if a contractor's quote is reasonable, not as exact prices. Always get multiple quotes for significant repairs.

Yes, Match2Fix will identify potential safety concerns in your diagnostic report and clearly mark urgent issues that need immediate professional attention. However, some safety hazards (like gas leaks, carbon monoxide, or live electrical hazards) can't be detected from photos alone. If you suspect any immediate danger, evacuate if necessary and call emergency services or appropriate professionals immediately - don't wait for a diagnostic.

Every Match2Fix diagnostic includes a clear DIY feasibility assessment. We consider factors like skill level required, tools needed, potential safety risks, and whether permits might be required. If we recommend professional help, we explain why. Remember: just because something CAN be DIY doesn't mean it SHOULD be. Consider your comfort level, available time, and the consequences of mistakes. When in doubt, consult a professional - Match2Fix helps you understand the issue so you can have an informed conversation with them.

When your diagnostic recommends professional help, Match2Fix provides a curated list of local contractors, from Google, matched to your specific issue type. These recommendations are based on real Google reviews (not who paid the most), proximity to your location, and relevance to your problem. Most importantly: we don't sell your information. Contractors don't get your contact details unless you choose to call them. No spam calls at 6am - you control the conversation.

Absolutely! Every diagnostic can be exported as a PDF with all the details, photos, and analysis. This is incredibly useful when getting quotes - it shows contractors you've done your homework and helps them understand the issue before they arrive. Many users report that sharing their Match2Fix diagnostic leads to more accurate quotes and better contractor conversations.

Match2Fix provides contractor recommendations based on Google reviews, ratings, and relevance, but we are not responsible for the work performed by independent contractors. We recommend always getting multiple quotes, checking licenses and insurance, asking for references, and having a written contract before work begins. Our goal is to help you find quality professionals, but you should still do your own due diligence.

Your photos are used solely to generate your diagnostic and are securely stored in your account. We do not share your photos with third parties, use them for marketing, or sell them. If you delete a diagnostic, the associated photos are permanently removed. Photos are encrypted in transit and at rest. You maintain full ownership of your images and can export or delete them at any time.

No. Contractors do not receive your contact information, photos, or any personal details unless you explicitly choose to reach out to them. When you view contractor recommendations, that's a one-way interaction - you can see their information, but they cannot see yours. This is fundamentally different from most home service sites that sell your information the moment you submit a request.

Yes, absolutely. You can delete your account and all associated data at any time through the app settings. This permanently removes your diagnostics, photos, and personal information from our systems. We believe you should have complete control over your data.

Your diagnostic history can be found under 'My Diagnostics' in the Match2Fix app.

First, check your internet connection - diagnostics require an active connection to process. If you're connected but still having issues, try closing and reopening the app. If the problem persists, check if you have the latest version of Match2Fix installed. Still stuck? Contact us at support@match2fix.com with details about what you're seeing, and we'll help troubleshoot.

Common causes include: poor internet connection, incorrect file type, or insufficient storage space on your device. Make sure Match2Fix has permission to access your photos in your device settings. If you're taking photos within the app, ensure Match2Fix has camera permissions. Try restarting the app and attempting the upload again.

Yes! If you create an account and sign in, your diagnostics and history will sync across all your devices. This is helpful if you want to start a diagnostic on your phone while at home and review it later on your tablet. Your diagnostic credits are tied to your account, not individual devices.

Currently, Match2Fix is available for iOS (iPhone and iPad). We're working on an Android version and hope to release it soon. Want to be notified when it's ready? Email us at support@match2fix.com and we'll add you to our Android waitlist.